FAQ

General

How can I book a public tour and tasting?

Parties of six or fewer may book an appointment for a public tour and tasting experience.

*Note* If your party is larger than six, please see, “How do I schedule a private tour?”

Public tour/tasting appointments are one hour and fifteen minutes long, and are available seven days per week for $65 per person. The first tour begins at 9:30AM, and the last tour begins at 2:30PM. Reservations are available online at our Visit page, or over the phone at (707) 942-4558. If you leave a voicemail, we will return your call within 24 hours.

What information do I need to have ready upon booking?

For all reservations, please have the following information ready:

  • First and last name of primary guest
  • E-mail address where we may send confirmation
  • Cell phone number where we may reach the guest on the day of the tour
  • Credit card number and expiration date
  • We also love to know where you are from and if you are celebrating a special occasion

Can I book a reservation for one?

Yes, absolutely. Parties of one must be scheduled directly with the winery and are not bookable on the website. Please call or e-mail at 707-942-4558, or visitorcenter@schramsberg.com and we will be happy to help you.

How do I schedule a private tour?

Private tour/tasting appointments are available on a limited basis for parties of up to 12 guests, Sunday through Thursday first thing in the morning. Parties of seven or more are considered “large parties” and must contact the winery directly to book a private tour and tasting. Please note that large parties may not join a public tour.

In order to reach a reservationist for this kind of reservation, please contact us by e-mail or phone at visitorcenter@schramsberg.com, or (707) 942-2414. It is not possible to book a private appointment via our website.

Due to the heavy volume of requests that we receive, please allow our staff at least 24 hours to reply. Additionally, please be advised that we are available to handle these requests Monday-Friday.

Is the tour and tasting fee waived with a wine purchase?

The tour and tasting fee is applicable regardless of wine purchase.

How do I get my password?

Click here to reset your password: https://shop.schramsberg.com/FORGOT.AMS

Enter the email address we have on file and select “continue”, and a new custom password will be emailed to you.

How do I log into my account?

On the upper right corner of our website, click on  ‘Account’ link or select this link: https://shop.schramsberg.com/PROFILE.AMS

Enter in your email address and your custom password (case sensitive).

Can I split the tasting portion with my guest?

Visitors may split a tasting, but each guest will still be required to pay the standard fee. No discount will be offered for a split-tasting.

Are you able to host weddings or other private events?

Our use permit does not allow us to host private events.

Can I bring my pet?

We are unable to accommodate pets. Only registered service animals are permitted.

May I bring children?

All visitors must be 21 years of age. We are unable to accommodate children or babies.

I am Pregnant/Designated Driver, etc. and I will not be tasting. May I tour for free?

All tour and tasting appointments require a $65 per person fee regardless of participation in tasting. We are happy to offer non-alcoholic beverages for individuals who do not drink wine.

Is Schramsberg ever closed to visitors?

Schramsberg Vineyards is closed on Thanksgiving Day, Christmas Day, and New Year’s Day.

Is the winery wheelchair accessible?

Yes, all parts of the tour and tasting experience are wheelchair accessible.

May I drop-in for a tasting?

Unfortunately, due to the restrictions in our use permit, we are unable to offer a tasting-only experience. Tastings must take place in conjunction with a tour, by appointment only.

What if I am having trouble reaching someone over the phone?

Please note that we receive a very large number of calls and e-mails throughout the day. We are committed to addressing the needs and questions of each guest thoroughly, and so we sometimes find ourselves on lengthy calls. If you called the winery and were unable to reach one of our staff members, please leave a voicemail so that we can reply within 24 hours.

Why won’t the password that you sent to me work?

Be sure you are entering the latest password emailed to you. If you have requested it more than once only the most recent one will work. Passwords are case sensitive and include both numbers and letters. Make sure your Caps Lock is turned off. Be sure you are entering the correct numbers and letters (e.g. “0” is zero, “l” is the lowercase letter L, etc.)

Shipping

When can I expect to receive my shipments?

We carefully time each shipment to avoid inclement weather, and may decide to adjust the schedule at any time to protect the wine. We want each shipment to arrive to you in pristine condition! Tentatively, you can plan on shipments in February, April, October and December.

*Plus tax, and handling of $20 for Hawaii and Alaska shipments. Your credit card is charged just prior to sending each shipment. Your credit card will not be charged when you place this product into the shopping cart, the amount will be $0.  A welcome letter is sent explaining when the first shipment will take place. Wines and shipping dates subject to change. Membership will continue indefinitely until cancelled by the member.

Can I have the shipping agent leave the wine on my doorstep?

No. An adult signature is required for all wine shipments. We recommend shipping to a business address, if you can’t be sure that you will be home to receive the order.

Can I pick up my order at the winery?

Yes, please select “Will Call at the Winery” on the online shopping cart, to pick up your order at the winery. You will be contacted to confirm when the order can be available.

Does someone have to sign for the wine order when it is delivered?

Yes. Someone 21 or older must sign for any package that contains alcoholic beverages.

How do I find out more about my state’s shipping laws?

Each state in the U.S. has its own set of laws regarding shipping wine into it. To see what your state’s laws are, go to the Wine Institute’s website: http://wi.shipcompliant.com/Home.aspx

I’m out of town and need to redirect my order, how do I do this?

Please contact the business office at 1-800-877-3623 to redirect your order. We can usually contact the courier and request the order be sent to an alternate address for a nominal fee of $10. We cannot redirect from one state to another.

When can I expect to receive my non-club shipments?

Many variables may impact the delivery date, including the shipping options chosen and processing time.

During extreme temperature events (both hot and cold), shipments may be delayed in order to protect the wine.

If you need expedited shipping, please call us at 800-877-3623 (weekdays) or 707-942-2419 (weekends) and we will make every attempt to assist.

Orders take 24 – 48 hours to process before shipping. We do not process orders over the weekend.

When will my order ship?

At our discretion, orders placed on Wednesday through Sunday may NOT ship until the following Monday or Tuesday. If you need expedited shipping, please call us at 800-877-3623 (weekdays) or 707-942-2419 (weekends) and we will make every attempt to help out. Orders take 24 – 48 hours to process before shipping. We do not process orders over the weekend.

Which states can Schramsberg and Davies Vineyards not ship to?

We are currently unable to ship to the following states: DE, IN, KY, LA, MS, OK, RI, UT.
Shipping restrictions apply in the following states (contact the winery for more details): AL, AR

Why can’t I select Ground Shipping for my order?

Exposure to extreme temperatures has been proven to damage wine. In an effort to maintain our high standards of quality, we may only offer 2-Day Air shipping for some states through the online site. Additional shipping options (overnight, delayed, ground or FedEx cold chain shipping) may also be available by contacting the winery directly at 800-877-3623 (weekdays) or 707-942-2419 (weekends).

Why should I ship the wine to a business address?

We recommend that you ship your wine order to a business address, as an adult signature is required for delivery.

Wine Club

How do I get my password?

Click here to reset your password: https://shop.schramsberg.com/FORGOT.AMS

Enter the email address we have on file and select “continue”, and a new custom password will be emailed to you.

How do I log into my account?

On the upper right corner of our website, click on  ‘Account’ link or select this link: https://shop.schramsberg.com/PROFILE.AMS

Enter in your email address and your custom password (case sensitive).

I just signed up for the wine club. When can I do my first club tasting?

You must be an active club member having received at least one shipment prior to doing your first club tasting.

Can I send a friend or family member to use my complimentary tour or tasting at the winery? Copy

Club benefits are not transferrable; club member must be present to use them.

How do I update my account information (e.g.: shipping address, billing information, etc.)?

To make changes to your account, you can sign on into your account here, call the club business office at 1-800-877-3623, or email us from your registered email account to info1@schramsberg.com.

How much do you charge club members for shipping club shipments?

Standard ground shipping is included in the price of your club shipments for states within the continental U.S. Club members in AK and HI pay a shipping fee of $20 per club shipment. Cellar and Davies Club members who request to be upgraded to 2-day or temperature controlled shipping will be charged $10.00, while Jack & Jamie’s and Riddler’s Circle club members will be charged $20.

I missed receiving my club shipment and it has returned to the winery, now what?

Please contact the club business office at 1-800-877-3623 to arrange to have us reship it to you during a time frame when you will be available to sign for it. Reshipping the package will incur a nominal fee of $20 (for ground shipping). If you opt not to reship it, we will refund your previously charged club fee minus a $20 restocking fee.

I’m out of town and need to redirect my order, how do I do this?

Please contact the business office at 1-800-877-3623 to redirect your order. We can usually contact the courier and request the order be sent to an alternate address for a nominal fee of $10. We cannot redirect from one state to another.

Is tax charged on my club shipments?

Yes, your local tax will be assessed to each club shipment (with some state exceptions).

When can I expect to receive my four club shipments?

We carefully time each shipment to avoid inclement weather, and may decide to adjust the schedule at any time to protect the wine. We want each shipment to arrive to you in pristine condition! Tentatively, you can usually plan on shipments to be sent the second week of February, April, October and the first week of December.

When will my credit card be charged, for my club shipments?

Your card is charged 7-10 days prior to each shipment to allow time for processing and packaging at our warehouse.

Why won’t the password that you sent to me work?

Be sure you are entering the latest password emailed to you. If you have requested it more than once only the most recent one will work. Passwords are case sensitive and include both numbers and letters. Make sure your Caps Lock is turned off. Be sure you are entering the correct numbers and letters (e.g. “0” is zero, “l” is the lowercase letter L, etc.)