Can I have the shipping agent leave the wine on my doorstep?
No. An adult signature is required for all wine shipments. We recommend shipping to a business address, if you can’t be sure that you will be home to receive the order.
Can I pick up my order at the winery?
Yes, please select “Will Call at the Winery” on the online shopping cart, to pick up your order at the winery. You will be contacted to confirm when the order can be available.
Does someone have to sign for the wine order when it is delivered?
Yes. Someone 21 or older must sign for any package that contains alcoholic beverages.
How do I find out more about my state’s shipping laws?
Each state in the U.S. has its own set of laws regarding shipping wine into it. To see what your state’s laws are, go to the Wine Institute’s website: https://wineinstitute.org/our-work/compliance/dtc/
I’m out of town and need to redirect my order, how do I do this?
For instructions on how to redirect FedEx shipments, click here. If your package was shipped using a different carrier, then please contact our Direct-to-Consumer Support Department at 707-942-2460. We can usually contact the courier and request the order be sent to an alternate address for a nominal fee of $20. We cannot redirect from one state to another. If this is a non-FedEx club shipment, please can contact our club business office at 1-888-829-1980.
When can I expect to receive my non-club shipments?
Many variables may impact the delivery date, including the shipping options chosen and processing time.
During extreme temperature events (both hot and cold), shipments may be delayed in order to protect the wine.
If you need expedited shipping, please call us at 800-877-3623 (weekdays) or 707-942-2419 (weekends) and we will make every attempt to assist.
Orders take 24 – 48 hours to process before shipping. We do not process orders over the weekend.
When will my order ship?
At our discretion, orders placed on Wednesday through Sunday may NOT ship until the following Monday or Tuesday. If you need expedited shipping, please call us at 800-877-3623 (weekdays) or 707-942-2419 (weekends) and we will make every attempt to help out. Orders take 24 – 48 hours to process before shipping. We do not process orders over the weekend.
Which states can Schramsberg and Davies Vineyards not ship to?
We are currently unable to ship to the following states: DE, IN, LA, MS, RI, UT.
Shipping restrictions apply in the following states (contact the winery for more details): AL, AR, AZ, GA, KS, SD
Why can’t I select Ground Shipping for my order?
Exposure to extreme temperatures has been proven to damage wine. In an effort to maintain our high standards of quality, we may only offer 2-Day Air shipping for some states through the online site. Additional shipping options (overnight, delayed, ground or FedEx cold chain shipping) may also be available by contacting the winery directly at 800-877-3623 (weekdays) or 707-942-2419 (weekends).
Why should I ship the wine to a business address?
We recommend that you ship your wine order to a business address, as an adult signature is required for delivery.