For instructions on how to redirect FedEx shipments, click here. If your package was shipped using a different carrier, then please contact our Direct-to-Consumer Support Department at 707-942-2460. We can usually contact the courier and request the order be sent to an alternate address for a nominal fee of $20. We cannot redirect from one state to another. If this is a non-FedEx club shipment, please can contact our club business office at 1-888-829-1980.